First, we would like to thank you for visiting our website.
We understand that when you use the information provided here, and/or one of the services offered, you are trusting us with your personal information.
This is a huge responsibility for us and therefore we created this page to help you understand better how we use the information provided when you submit your information online, over the phone, or visiting our site.
In addition, we will explain what happens in case you place a call for service or are forwarded to purchase a key online.
https://lost-car-keys-replacement.com/ (the “Site”) is owned and operated by Lost Car Keys Replacement. Lost Car Keys Replacement is the data controller and can be contacted at:
- The personal data we will collect;
- Use of collected data;
- Who has access to the data collected;
- The rights of Site users; and
For users in the European Union, we adhere to the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, known as the General Data Protection Regulation (the “GDPR”). For users in the United Kingdom, we adhere to the GDPR as enshrined in the Data Protection Act 2018.
We have not appointed a Data Protection Officer as we do not fall within the categories of controllers and processors required to appoint a Data Protection Officer under Article 37 of the GDPR.
By using our Site users agree that they consent to:
When the legal basis for us processing your personal data is that you have provided your consent to that processing, you may withdraw your consent at any time. If you withdraw your consent, it will not make processing which we completed before you withdrew your consent unlawful.
You can withdraw your consent by: Contacting the Data Protection Officer.
Legal Basis for Processing
We collect and process personal data about users in the EU only when we have a legal basis for doing so under Article 6 of the GDPR.
We rely on the following legal bases to collect and process the personal data of users in the EU:
- Users have provided their consent to the processing of their data for one or more specific purposes; and
- Processing of user personal data is necessary for us to take, at the request of a user, steps before entering a contract or for the performance of a contract to which a user is a party. If a user does not provide the the personal data necessary to perform a contract the consequences are as follows: We will not be able to assist them.
Personal Data We Collect
Data Collected Automatically
When you visit and use our Site, we may automatically collect and store the following information:
- IP address;
- Hardware and software details;
- Clicked links; and
- Content viewed.
Data Collected in a Non-Automatic Way
We may also collect the following data when you perform certain functions on our Site:
- First and last name;
- Email address;
- Phone number; and
This data may be collected using the following methods:
- Analytics, emailing us.
How We Use Personal Data
The data we collect automatically is used for the following purposes:
- Statistics; and
- Improve site navigation and accessibility.
The data we collect when the user performs certain functions may be used for the following purposes:
- Contact customers for quotes.
Who We Share Personal Data With:
We will not sell or share your data with other third parties, except in the following cases:
- If the law requires it;
- If it is required for any legal proceeding;
- To prove or protect our legal rights; and
- To buyers or potential buyers of this company in the event that we seek to sell the company.
If you follow hyperlinks from our Site to another Site, please note that we are not responsible for and have no control over their privacy policies and practices.
How Long We Store Personal Data
User data will be stored until the purpose the data was collected for has been achieved.
You will be notified if your data is kept for longer than this period.
How We Protect Your Personal Data
In order to protect your security, we use the strongest available browser encryption and store all of our data on servers in secure facilities. All data is only accessible to our employees and site owner. Our employees are bound by strict confidentiality agreements and a breach of this agreement would result in the employee’s termination.
While we take all reasonable precautions to ensure that user data is secure and that users are protected, there always remains the risk of harm. The Internet as a whole can be insecure at times and therefore we are unable to guarantee the security of user data beyond what is reasonably practical.
Your Rights as a User
Under the GDPR, you have the following rights:
- Right to be informed;
- Right of access;
- Right to rectification;
- Right to erasure;
- Right to restrict processing;
- Right to data portability; and
- Right to object.
We do not knowingly collect or use personal data from children under 16 years of age. If we learn that we have collected personal data from a child under 16 years of age, the personal data will be deleted as soon as possible. If a child under 16 years of age has provided us with personal data their parent or guardian may contact our privacy officer.
How to Access, Modify, Delete, or Challenge the Data Collected
If you would like to know if we have collected your personal data, how we have used your personal data, if we have disclosed your personal data and to who we disclosed your personal data, if you would like your data to be deleted or modified in any way, or if you would like to exercise any of your other rights under the GDPR, please contact our privacy officer here:
Do Not Track Notice
Do Not Track (“DNT”) is a privacy preference that you can set in certain web browsers. We do not track the users of our Site over time and across third party websites and therefore do not respond to browser-initiated DNT signals.
A cookie is a small file, stored on a user’s hard drive by a website. Its purpose is to collect data relating to the user’s browsing habits. You can choose to be notified each time a cookie is transmitted. You can also choose to disable cookies entirely in your internet browser, but this may decrease the quality of your user experience.
We use the following types of cookies on our Site:
- Functional cookies
Functional cookies are used to remember the selections you make on our Site so that your selections are saved for your next visits;
- Analytical cookies
Analytical cookies allow us to improve the design and functionality of our Site by collecting data on how you access our Site, for example data on the content you access, how long you stay on our Site, etc;
- Targeting cookies
Targeting cookies collect data on how you use the Site and your preferences. This allows us to personalize the information you see on our Site for you; and
- Third-Party Cookies
Third-party cookies are created by a website other than ours. We may use third-party cookies to achieve the following purposes:
- Google Analytics, Monitor user preferences to tailor advertisements around their interests.
Once the service is requested, the following information will be collected:
Your address, where the service is required
The telephone number where we can reach you
Your email address if necessary
Some additional information, such as your year make and model, VIN etc.
The information above is collected only when it’s voluntarily provided by you to complete the service in a timely manner.
When and how should we contact you?
Lost car keys replacement will not email you any offers or any other promotional services unless asked by you specifically.
In addition, Lost car keys replacement will not contact you by phone unless you give us your permission to do so, and only in order to complete your service request.
Furthermore, Lost car keys replacement will not sell/ share/ provide/ lease your personal information to any third party, except independent contractors / third party call center in order to complete your service request.
Finally, please keep in mind that when you contact us, we or a third party answering service may keep a record of our communication for future reference. We do that in order to serve you better in case of a dispute, problem, or an additional service that may be required.
Use of independent contractors:
To make it easier, faster for you, and continue developing this website, we forward your call to independent locksmith contractors in order to complete your request.
To be clear:
These independent locksmith contractors are NOT our employees, are NOT affiliated with us, are NOT recommended by us in any way and therefore any question/dispute/payment/service request should be addressed with them directly.
Moreover, we highly recommend doing your own research about pricing, licensing(required in some states, counties and cities) etc. before you make a decision.
Remember, we only offer to connect you with them to make things easier for you, but we can’t vouch for them in any way.
Finally, please keep in mind that the main purpose of this website is making information available to you at the time of need, and be more knowledgeable before you make a decision.
Use of third party call center services:
As of the beginning of 2021, we use in certain hours and days, the services of a third-party call center, which may answer and collect your information and dispatch to you an independent locksmith contractor to help you in case you need on-site service. (For example, you lost your car key and need someone to come and make you a replacement on site)
To be clear:
The people who work in those call centers, meaning the people who actually answer your call, are NOT our employees, are NOT affiliated with us, are NOT recommended by us in any way and therefore any question/dispute/payment/service request should be addressed with them directly.
Moreover, we highly recommend calling a few additional companies to get at least a few more quotes. That’s always the smart thing to do.
These third-party call centers, employees and independent contractors aren’t related to us in any way.
It is simply to better serve you and connect you with a locksmith contractor.
While we get a small fee from them for referring them your call, we again, encourage you to do your market research and check with a few locksmith companies before you decide with whom you like to proceed.
Under no circumstance are we responsible for any damage or loss incurred from using this site, service or information written here.
Online purchase from Amazon:
We understand that you may want to purchase keys or remotes online. For this reason, we created some links to Amazon. Here are some important things to remember:
First, as an Amazon Associate we earn from qualifying purchases. Meaning, when you bought something from Amazon, they pay us a small fee for the referral.
In addition, when you are being redirected from our site to Amazon, remember that you deal with Amazon sellers.
We do not offer any items for sale on Amazon or anywhere else and therefore any issues that may arise should be handled by Amazon’s sellers. These links are for your convenience only.
If you have any complaints about how we process your personal data, please contact us through the contact methods listed in the Contact Information section so that we can, where possible, resolve the issue. If you feel we have not addressed your concern in a satisfactory manner you may contact a supervisory authority. You also have the right to directly make a complaint to a supervisory authority. You can lodge a complaint with a supervisory authority by contacting the _____________________________________________________________________________.
If you have any questions, concerns or complaints, you can contact us at: